Shipping Policy

Turnaround
All orders are shipped within 48-72  hours Monday - Friday 8am - 5pm.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US/EU warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL
ePacket

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the
tracking information. Please note that some orders using 1st Class USPS mail will not
have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products,
and your location. Before the final checkout page you will be shown what the cost of
shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock.
When the item becomes available we will ship you the rest of your order. You will not be
charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a
manufacturer defect. Your must return the item within 30 days of your purchase.

If you receive your item and it is defected, please send an image of the product along
with your order # to info@illusionphotograph.com, and we will exchange it for you.

REFUNDS ARE ONLY ISSUED IF THERE IS A MANUFACTURERS DEFECT AND
CLIENT DOES NOT WISH FOR AN EXCHANGE.

1. Please email info@illusionphotograph.com to request a refund and we will assign you a
tracking # (Or Order #).

2. Mail your returned item to:
IllusionPhotograph
Returns Department Tracking/Order #
87 Sandy Coast Cres., Wasaga Beach Ontario, L9Z0G1

3. Include in your package a signed letter stating the reason for your return and the
original receipt.

Return Exceptions
Some items can not be returned if they are opened. These include music, software, and
video games.  Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We
also do not refund the original shipping and handling that you paid on the order.

Exchanges
We do not offer exchanges on products purchased UNLESS the product is received defected.